Privacy Policy

Two Ways We Handle Information

Remora handles information in two different capacities, and Sections 1 through 12 of this Privacy Policy govern only the first.

Information Remora collects for itself. When you visit remora.com or our other marketing websites, register for or administer a Remora account, communicate with our sales or support teams, or do business with us directly, Remora collects and uses that information for its own purposes as described in Sections 1 through 12 of this Privacy Policy.

Information Remora processes for its Clients. Most of the information collected through the Technology including information about visitors to, and customers of, the dealerships and other businesses whose websites and operations are powered by the Services is collected and processed by Remora on behalf of the Client that operates the relevant website, as that Client’s service provider, at that Client’s direction, and under Remora’s Data Processing Addendum (https://remora.com/data-processing-addendum). That information is governed by the privacy policy of the Client whose website you visited, not by Sections 1 through 12 of this Privacy Policy. Remora does not use that information for its own marketing, does not sell it, and does not combine it with other information except as permitted for a service provider under applicable law. If you wish to exercise privacy rights regarding information collected through a Client’s website, please direct your request to that Client (see Section 13.2); if you contact Remora instead, we will forward your request to the Client.

Nothing in Sections 1 through 12 of this Privacy Policy grants Remora any right to use information processed on a Client’s behalf beyond what our agreement with the Client and the Data Processing Addendum allow.

1 – Information We Collect About You

1.1 What we collect

We collect several types of information from and about users of our Technology and the Services, including information:

(a) That is personal information, by which you may be personally identified, including but not limited to your name, postal address, e–mail address, or telephone number;

(b) That is about you but individually does not identify you;

(c) That you share through our Services, including with another user of our Services.

(d) That is necessary to make financial transactions, such as your billing address and credit card or other payment information; and/or

(e) About your internet connection, the equipment you use to access our Services, and usage details.

2 – How We Collect This Information

We collect information:

2.1

Directly from you when you provide it to us.

2.2

Automatically as you use our Services. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.

2.3

From Third-Parties, for example, our business partners, or from publicly available sources.

3 – Information You Provide To Us

The information we collect through our Services may include:

3.1 Registration and Profile Information

Information that you provide by filling in forms through our Services. This includes information provided at the time of registering to use our Services, subscribing to our Services, signing up to receive information about our Services, posting material, or requesting further Services. We may also ask you for information when you report a problem with our Services. If you sign up for an account, register to use our Services, purchase our products, or sign up to receive information about our Services, we may ask you for your, or your customer’s, first and last name, e–mail address, phone number, physical address, postal address, login information, and any other information that we collect.

3.2 Communications with Remora

Information when you contact us directly such as records and copies of your correspondence, as well as communications with other parties as you use our Technology.

3.3 Communications Using the Services with Others

You also may provide information to others through the Services and your communications may be transmitted to other users of the Services or Third Parties (collectively, “User Contributions”). Any User Contributions you post or transmit to others is done at your own risk. We cannot always control the actions of other users of the Services, or a Third Party outside the Services, with whom you may choose to share your User Contributions.

3.4 Payment information

When you add billing information or a payment method to your account or make a purchase, we use a Third–Party service provider to collect and store your payment information.

3.5 Search Information

Your search queries on the Technology.

3.6 Images

We collect any images that you submit to us.

4 – Automatically Collected Data

The information we collect automatically may include personal information. As you navigate through and interact with our Technology, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

4.1 Usage Information

Details of your use of our Technology, including traffic data, location data, logs, and other communication data and the resources that you access and use through our Technology. To help us understand how you use our Technology and to help us make improvements, we automatically receive information about your interactions with our Technology, such as the pages you visit or other content you view, the searches you conduct, your comments, and the dates and times of your visits.

4.2 Location Information

When you use our Services, if you allow us, we will receive your precise location information. We also infer your more general location information, for example, your internet protocol (IP) address may indicate your more general geographic region.

4.3 Device Information

We receive information about the device and software you use to access our Services, including IP address, web browser type, operating system version, phone carrier and manufacturer, application installations, device identifiers, other equipment identifiers, mobile advertising identifiers, and push notification tokens.

4.4 Information from Cookies and Similar Technologies

We and Third–Parties collect information using cookies, pixel tags, or similar technologies. Our Third–Party partners, such as analytics and advertising partners, may use these technologies to collect information about your online activities over time and across different services.

4.5 Text Information

We may facilitate text messages between you and your customers. In the process, we may receive information about these communications, such as the date and time of the SMS message, the parties’ phone numbers, and the content of any SMS messages.

4.6 User Feedback

We receive information about reviews and we give our Clients information about publicly available ratings and reviews.

4.7 Profile Information

Inferences drawn from any of the information above to create a profile about you that may reflect, for example, your preferences, characteristics, and behavior, including for account security purposes or to enhance our Technology.

4.8 Information you provide to Third Parties

If you choose to link our Technology to a Third–Party, we may receive information about you, including your profile information, photo, and use of the Third–Party. Additionally, we may receive information about you from a Third–Party and combine it with other information we have about you.

5 – Methods of Data Collection

The technologies we use for automatic data collection may include:

5.1 Cookies

A cookie is a small text file containing a string of alphanumeric characters placed on the hard drive of your computer. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services. (Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept cookies from the Technology, you may not be able to utilize some of the features of the Technology.) You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Technology. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Technology.

5.2 Web Beacons

Our Services and our e–mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single–pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics and tracking purposes.

We may not always collect personal information automatically, but we may tie this information to personal information about you that you provide to us or that we collect from other sources.

6 – Third–Party Tracking

6.1 Third–Party Tracking

Some content or applications on the Technology are served by Third–Parties. These Third-Parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about when and/or how you use our Technology. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest–based advertising or other targeted content. We do not control these Third–Parties’ internal use of the information they collect; however, on websites powered by the Technology, we suppress Third–Party tracking scripts in response to consent choices and the Global Privacy Control signal, as described in Sections 9.2 and 13.3. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

7 – How We Use Your Information

7.1 Remora’s Use

Subject to the Scope section above, we use information that we collect for our own purposes about you or that you provide to us, including any personal information:

(a) To present our Technology and the Services to you.

(b) To personalize or improve your experience while using our Technology.

(c) For marketing purposes.

(d) To send you text messages and push notifications.

(e) To maintain, improve, and enhance our Technology or the Services.

(f) To provide you with information that you request from us.

(g) To facilitate transactions and payments.

(h) To provide you with notices about your account or subscription.

(i) To carry out our obligations and enforce our rights.

(j) To notify you about changes to our Technology or the Services.

(k) To allow you to participate in interactive features on our Technology.

(l) To communicate and provide customer support.

(m) To find and prevent fraud or to respond to trust and safety issues.

(n) For compliance purposes.

(o) To fulfill any other purpose for which you provide it.

(p) In any other way we may describe when you provide the information.

(q) For any other purpose with your consent.

We may also maintain the information we collect or associate it with personal information we collect in other ways or receive from Third–Parties. We retain your personal information for as long as necessary to achieve the purpose of the collection unless we are required by law to keep it longer.

8 – Disclosure of Your Information

8.0 We Do Not Sell Your Personal Information

Remora does not sell your personal information, and Remora does not permit its Clients to sell personal information collected through the Technology or the Services. Our Clients are contractually prohibited under our Terms of Service and Acceptable Use Policy from selling, reselling, licensing, or otherwise transferring for value any personal information collected through the Services, including any personally identified tracking or activity data. Remora does not disclose your personal information to data brokers, and we do not provide your personal information to the Third–Party sources from which we may receive information about you (see Section 4.8). Our websites use analytics cookies and may use advertising or remarketing cookies and similar technologies (see Sections 4.4, 6, and 8.2(c)); you can control these as described in Section 9 (Your Privacy Choices), and we honor the Global Privacy Control signal as described in Section 9.2.

8.1 Aggregate and Anonymous Information

We may disclose aggregated information about our users, and information that does not identify any individual, for any business purpose.

8.2 Personal Information

Subject to the Scope section above, we may disclose personal information that we collect for our own purposes as described in this Privacy Policy:

(a) Vendors and Service Providers. We may share information with vendors and service providers retained in connection with the provision of our Technology or the operation of our business, in each case for purposes consistent with this Privacy Policy.

(b) Third Party App Integrations: If you connect a Third–Party application to our Technology, we may share information with that Third–Party.

(c) Analytics Partners: We use web analytics services such as Google Analytics to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. You can learn about Google’s practices by going to https://www.google.com/policies/privacy/partners/ and you may opt–out of them by downloading the Google Analytics opt–out browser add–on, available at https://tools.google.com/dlpage/gaoptout.

(d) Social Networking Platforms and Other Online Services: Our Services allow you to, upon your direction, share information with social networking services. You understand and agree that the use of your information by any social networking websites will be governed by the privacy policies of these Third–Party platforms and your settings on that platform. We encourage you to review their policies.

(e) Other Users: Our Technology enables you to, among other things, communicate with others. Your name, username, and other profile information may be viewable and searchable by other users. The content you post to the Services may be displayed on the Services and viewable by other users by default. We are not responsible for the other users’ use of available information, so you should carefully consider whether and what to post or how you identify yourself on the Services.

(f) To Fulfill the Purpose for which You Provide: We may share information at your direction. For example, if you give us an email address or other contact information as a referral, we may use that email address to contact the referred party.

(g) As Disclosed: We may share information for any other purpose disclosed by us when you provide the information.

(h) With Consent: We may share information with your consent.

8.3 Regarding Mobile Information

No mobile information will be shared with Third-Parties for marketing or promotional purposes.

8.4 As Required by Law

We may access, preserve, and disclose information about you where we believe in good faith that doing so is necessary or appropriate to: (i) comply with law enforcement requests and legal process, such as a court order or subpoena; (ii) respond to your requests; or (iii) protect the rights, property, or safety of Remora, our Clients, or others. Any such disclosure of information Remora processes on a Client’s behalf is made consistent with our Data Processing Addendum.

This includes disclosures to enforce or apply our Terms of Service, Acceptable Use Policy, and other agreements (including for billing and collection purposes), and exchanges of information with other companies and organizations for fraud protection.

9 – Your Privacy Choices

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

9.1 Communications with Other Users

The Technology allows you to communicate with other users. Some of those communications are intended to be public. Other communications may be private or intended by you or another user to be private. We cannot always control the actions of other users with whom you communicate through our Technology, so you must be aware that communications you intend to be private could be shared publicly by another user with whom you communicate. Furthermore, by communicating with other users, you acknowledge and agree that information you post or otherwise make public may be available to the public or other users.

9.2 Global Privacy Control and Do Not Track

Remora honors the Global Privacy Control (“GPC”) opt–out preference signal. If your browser or browser extension transmits a GPC signal, we will treat it as a valid request to opt out of tracking, and on websites powered by the Technology we will honor that request by suppressing third–party tracking scripts as described in Section 13.3 (Cookie Consent Preferences on Client Websites). We honor GPC signals on all websites powered by the Technology, regardless of the cookie–compliance posture selected by the operator of the website including websites that do not display a cookie banner. With respect to the older “Do Not Track” (DNT) browser setting, there is no accepted standard on how to respond to DNT signals, and we do not respond to DNT signals other than GPC.

9.3 Location Information

You can prevent your device from sharing precise location information at any time through your device’s operating system settings.

9.4 Remora Marketing Communications

You can unsubscribe from our promotional emails via the link provided in the emails or by sending us an email stating your request to support@remora.com. You can unsubscribe from all other promotional communications by replying “STOP” or by sending us an email stating your request to support@remora.com. Even if you opt–out of receiving promotional messages from us, you will continue to receive administrative messages from us.

9.5 Tracking Technologies and Advertising

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our Services may then be inaccessible or not function properly. In addition, websites powered by the Technology may offer a cookie notice or consent banner that allows you to make tracking choices for that website; see Section 13.3 (Cookie Consent Preferences on Client Websites) for more information.

If you choose not to provide us with information we collect, some features of our Technology and the Services may not work as intended. Additionally, our Technology or the Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these Third–Parties, and we do not control Third-Parties’ collection or use of your information. Please be aware that this Privacy Policy does not apply to your activities on these Third–Party services or any information you disclose to these Third-Parties. We encourage you to read their privacy policies before providing information to them.

10 – International Users

Our Services are hosted in the United States. If you choose to use the Services from other regions of the world with laws governing data collection and use that may differ from United States law, then please note that you are transferring your personal information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the United States to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Technology. Your providing of information, including personal information, on or to the Technology constitutes your consent to such transfer, storage, and processing.

11 – Children Under The Age of 13

11.1 Regarding Personally Identifiable Information of Children

Our Technology and the Services are not intended for children under 13 years of age. No one under age 13 may provide any information through or on the Services. We do not knowingly collect personal information from children under 13. If you are under 13, do not:

(a) use or provide any information through or on our Services or through any of its features,

(b) register to use the Services,

(c) make any purchases through the Services,

(d) use any of the interactive or public comment features of the Services, or

(e) provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or username you may use.

If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at support@remora.com.

12 – Deleting or Correcting Your Information

If your information was collected through a website operated by one of our Clients (for example, a dealership website), that Client is responsible for it, and you should direct your request to that Client; if you contact Remora instead, we will forward your request to the Client and assist as the Client directs (see Section 13.2). For information Remora collects for itself: you can review and change your personal information by logging into the Technology and visiting your account profile page, or you may send us an email at support@remora.com to request access to, correct, or delete personal information that you have provided to us. If you have a user account with us, we cannot delete all of your personal information except by also deleting your user account. We may not accommodate a request to change or delete information if we believe the change or deletion would violate any law or legal requirement, or cause Remora to violate its rights or legal obligations.

California and other state residents may have additional rights and choices. Please see Section 13 (Your State Privacy Rights).

13 – Your State Privacy Rights

13.1 Rights Regarding Information Remora Collects for Itself

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. Remora does not sell your personal information. If you have registered with us, you may request that we delete the information in your account by contacting us, and we will honor your request except where retention is required by law or needed for legitimate business purposes (such as billing records and dispute history). Remora offers these choices to all users, whether or not a particular privacy statute applies to Remora.

California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Technology that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to support@remora.com or write to us at: Remora Inc. 3236 Beach Blvd., Jacksonville, FL, 32207.

13.2 Information We Process on Behalf of Our Clients

Much of the information collected through the Technology is collected on behalf of our Clients whose websites and businesses are powered by the Services (for example, an automotive dealership whose website is hosted on Remora’s platform). With respect to that information, Remora acts as a service provider processing personal information at the direction of the Client, and the Client not Remora is the business responsible for determining how that information is collected, used, and disclosed. Each Client is responsible for the privacy policy posted on its own website and for its own privacy compliance posture, including compliance with California and other state laws. If you have questions about, or wish to exercise privacy rights regarding, personal information collected through a Client’s website, please direct your request to that Client. Remora will assist its Clients in fulfilling verified consumer requests as directed by the applicable Client.

13.3 Cookie Consent Preferences on Client Websites

Websites powered by the Technology may display a cookie notice or consent banner, depending on the privacy compliance posture chosen by Remora’s Client. Where a Client’s website offers you the choice to opt out of tracking and you decline tracking, Remora will honor your request by suppressing Third–Party scripts that transmit data to cookies residing on Third–Party servers outside of Remora’s network. Where a Client’s website is configured to require opt–in consent, Remora suppresses all cookie–producing scripts until you expressly opt in to tracking. In addition, Remora honors the Global Privacy Control (“GPC”) opt–out preference signal on all websites powered by the Technology regardless of which cookie–compliance posture the website’s operator has selected as described in Section 9.2 (Global Privacy Control and Do Not Track). Your consent choices apply to the specific website on which you make them and are managed by the Client that operates that website.

13.4 Residents of Other States

Residents of other states may have privacy rights under the laws of their states. Remora honors the Global Privacy Control opt–out signal on all websites powered by the Technology regardless of where you live (see Section 9.2), and you may submit requests regarding information Remora holds about you as described in Section 12. For information collected through a Client’s website, please contact that Client, which is the business responsible for responding under applicable state law.

14 – Data Security

Remora values the security of your information. We have implemented reasonable security measures that are designed to protect the information we maintain.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain features of our Technology, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

The transmission of information via the internet is not always completely secure. As our Technology is hosted electronically, we can make no guarantees as to the security or privacy of your information. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information.

15 – Changes To Our Privacy Policy

We will post any changes to this Privacy Policy on this page and update the “Last Updated” date above. If we make material changes, we will notify Clients as provided in Section 14.20 (Amendment) of our Terms of Service (by email to the account email address) and, where appropriate, provide notice through the Services. Your continued use of the Services after the effective date of an updated Privacy Policy means the updated policy applies to you.

16 – Contact Information

You can update your account and profile information through your Remora account. If you have questions about your privacy, please contact us by email at support@remora.com, or by mail to 3236 Beach Blvd., Jacksonville, FL, 32207, or call our toll–free number: 1–800–565–4792

Contact Us

Remora, Inc.
3236 Beach Blvd.
Jacksonville, FL 32207

support@remora.com

1.904.770.4395

1.800.565.4792