Acceptable Use Policy

1 – No Illegal or Harmful Use

1.1 Prohibited Content

You agree that you will not use the Technology, or encourage, promote, facilitate, or instruct others to use the Technology, to send messages that contain, offer, promote, reference or link to any information or content related to any of the following:

(a) Spam. Any messages, promotions, advertising, or solicitations (like "spam"), including commercial advertising and informational announcements or otherwise, that are unsolicited or for which you do not have the proper consent from the intended recipient.

(b) Illegal, Harmful or Fraudulent Activities. Any activities that are illegal, that violate the rights of others, or that may be harmful to others, our operations or reputation, including but not limited to offering, promoting, disseminating, or facilitating: child pornography, child sexual abuse material, or other sexually exploitative content; fraudulent goods, services, schemes, or promotions; make–money–fast or "get–rich–quick" schemes (including work–from–home programs, investment opportunities, Ponzi and pyramid schemes); high–risk financial services (including payday loans, short term high–interest loans, student loans, or cryptocurrency); illegal or regulated substances (including, but not limited to, Cannabis, CBD, Prescription Drugs); Gambling; "SHAFT" use cases (Sex, Hate, Alcohol, Firearms, Tobacco, including vaping–related activities); phishing or pharming.

(c) Infringing Content. Content that infringes or misappropriates the intellectual property or proprietary rights of others.

(d) Offensive Content. Content that is harassing, defamatory, obscene, abusive, invasive of privacy, or otherwise objectionable.

(e) Harmful Content. Content or other computer code that may damage, interfere with, surreptitiously intercept, or expropriate any system, program, or data, or otherwise affect a security breach, including viruses, Trojan horses, worms, time bombs, or cancelbots.

Remora will determine in its reasonable, good–faith judgment whether conduct constitutes a violation of this Section 1.1.

2 – Prohibited Dealings

2.1 Prohibited Use

You may not use our Technology in a manner inconsistent with its intended use or as expressly prohibited in our Terms of Service or Privacy Policy.

2.2 Message Abuse

You will not send messages using bots or other similar automatic–messaging systems, alter or obscure mail headers, or provide false identification.

2.3 Reverse Engineering and Related Restrictions

You will not (a) modify or create a derivative work of the Services or any portion thereof; (b) reverse engineer, disassemble, decompile, translate or otherwise seek to obtain or derive the source code, underlying ideas, algorithms, file formats or non–public APIs to any Services, except to the extent such restriction is prohibited by applicable law notwithstanding this limitation; (c) break or circumvent any security measures or rate limits for Services; or (d) remove or obscure any proprietary or other notices contained in the Technology including in any reports or output obtained from the Technology.

2.4 Prohibited Jurisdictions

You may not use the Services in violation of U.S. export control or sanctions laws, including in transactions with persons or entities on U.S. government restricted–party lists or involving jurisdictions subject to comprehensive U.S. embargoes (currently Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine).

2.5 Prohibited Industries

By engaging with us, you are confirming that you will not use Remora's Technology, or the Services in connection with the businesses, business activities, or business practices listed below:

(a) Illegal products or services – Goods or services that are illegal under applicable law in the jurisdictions to which your business is targeted or directed, including illegal drugs, drug paraphernalia (such as equipment designed for making or using drugs), and substances designed to mimic illegal drugs;

(b) Regulated or age–restricted products – Cannabis dispensaries and businesses selling products containing cannabis, marijuana, or CBD; tobacco, e–cigarettes, and e–liquid; online pharmacies and prescription–only or card–not–present pharmaceuticals; peptides and research chemicals; weapons and munitions; gunpowder, explosives, and fireworks; toxic, flammable, or radioactive materials;

(c) Adult content and services – Pornography and other obscene materials; sexually related services; sexually oriented items, venues, or entertainment; dating services;

(d) Gambling – Games of chance, lotteries, bidding–fee auctions, sports forecasting or odds–making for a monetary or material prize, fantasy sports leagues with cash prizes, internet gaming, and sweepstakes, contests, or raffles with a buy–in or cash prize;

(e) High–risk financial services – Payday lending, short–term high–interest lending, and similar lending instruments; money transmission and money services businesses, check cashing, wire transfers, money orders, and currency or virtual–currency exchanges; cryptocurrency and virtual–currency businesses (including mining, initial coin offerings, and digital wallets); collections agencies; factoring or aggregation of funds owed to third parties or other activities intended to obfuscate the origin of funds; securities brokerage, investment services, and lending or real–estate investment schemes subject in each case to the Automotive retail carve–out below;

(f) Deceptive, unfair, or predatory practices – Get–rich–quick schemes and investment opportunities promising high rewards; Ponzi and pyramid schemes and multi–level marketing; negative–response marketing; mug–shot publication or pay–to–remove sites; essay mills and fake–reference or ID–providing services; nutraceuticals and pseudo–pharmaceuticals making unapproved health claims; sale of social–media followers, likes, views, or other artificial engagement; and any business or practice that Remora reasonably determines to be unfair, deceptive, or predatory toward consumers;

(g) Counterfeit or unauthorized goods – Counterfeit goods; unauthorized sale or resale of brand–name or designer products; goods that are illegally imported or exported;

(h) Intellectual property infringement and brand misuse – Sales, distribution, or access to counterfeit music, movies, software, or other licensed materials without authorization from the rights holder; any product or service that infringes or facilitates infringement of any Third–Party's intellectual property or proprietary rights; use of any intellectual property without the owner's consent; use of the Remora name, logo, or marks inconsistent with Remora's Brand Guidelines (https://remora.com/brand-guidelines) or in a manner that harms Remora or the Remora brand; and any action that implies an untrue endorsement by or affiliation with Remora;

(i) Violence and hate – Any business or organization that engages in, encourages, promotes, or celebrates unlawful violence or physical harm to persons or property, or unlawful violence toward any group based on race, religion, disability, gender, sexual orientation, national origin, or any other immutable characteristic.

Automotive retail carve–out. Notwithstanding anything in this Policy, nothing in this Policy prohibits a client's ordinary–course advertising, offering, facilitation, or sale of vehicle financing, vehicle leasing, insurance products offered in connection with a vehicle sale or lease (such as GAP coverage), vehicle service contracts, or extended warranties, in each case in connection with the client's retail automotive business, or the use of the Services to display or promote such offerings on the client's website or in the client's messaging through the Services. Message content remains subject to applicable carrier and messaging–platform requirements, and Remora may decline to transmit content that carriers prohibit.

2.6 No Sale or Resale of Consumer Data

You may not sell, resell, rent, lease, license, trade, or otherwise transfer or make available, for monetary or other valuable consideration, any personal information or consumer data collected through the Technology or the Services including any personally identified or personally identifiable tracking, browsing, behavioral, or activity data to any other business, data broker, or other Third–Party. You may use data collected through the Services on your behalf for your own internal business purposes, including your own marketing purposes, in accordance with our Terms of Service (see Section 6.5 (No Resale of Consumer Data)), your posted privacy policy, and applicable law. This prohibition does not restrict disclosures to your own service providers acting on your behalf under written obligations at least as protective as this Policy, or disclosures required by applicable law.

3 – No Security Violations

You may not violate the security or integrity of the Remora Technology, or any network, computer or communications system, software application, or network or computing device (each, a "System"). Prohibited activities include, but are not limited to:

3.1 Unauthorized Access

Accessing or using any System or the Technology without permission, including attempting to probe, scan, or test the vulnerability of a System or the Technology or to breach any security or authentication measures used by a System or the Technology.

3.2 Interception

Monitoring of data or traffic on a System without permission.

3.3 Third Party Services

Developing any applications that interact with the Services, the Technology, or other users' content or information without our written consent, except for Third–Party Products and integrations installed, requested, or approved under the Agreement.

4 – No Network Abuse

You may not make network connections to any users, hosts, or networks unless you have permission to communicate with them. Prohibited activities include, but are not limited to:

4.1 User Solicitation

Soliciting login credentials from another user or using or attempting to use another user's account, username, or password.

4.2 Monitoring or Crawling

Monitoring or crawling of the Technology or any related System, other than a client's reasonable monitoring, search–engine–optimization, or auditing of its own website(s).

4.3 Intentional Interference

Interfering with the proper functioning of the Services, including any deliberate attempt to overload a network, the Remora Technology, or any related System.

4.4 Avoiding System Restrictions

Using manual or electronic means to avoid any use limitations placed on a System, such as access, message limits, seats, API calls, bot, rate-limiting or contact restrictions.

5 – No E–Mail, SMS, or Message Abuse; No Spam

You will not distribute, publish, send, or facilitate the sending of unsolicited mass e–mail or SMS (texts), or other messages, promotions, advertising, or solicitations (like "spam"), including informational announcements. You will not alter or obscure mail headers or assume a sender's identity without the sender's explicit permission.

6 – Our Monitoring and Enforcement

We reserve the right, but do not assume the obligation, to investigate any violation of this Policy or misuse of the Services or of Remora's Technology. We may investigate violations of this Policy or misuse of our Technology or the Services; or remove, disable access to, or modify any content or resource that violates this Policy or any other agreement we have with you. Except where Remora reasonably determines that a violation involves unlawful content or activity, infringement or other misuse of intellectual property, a security threat, fraud, or a risk to Platform Integrity or to any person in which case Remora may act immediately and without prior notice Remora will provide notice of the violation and a reasonable opportunity to cure before suspending or terminating access based on that violation.

We may report any activity that we suspect violates any law or regulation to appropriate law enforcement officials, regulators, or appropriate Third-Parties. Our reporting may include disclosing customer information as permitted by law and consistent with our Data Processing Addendum and Privacy Policy. We also may cooperate with appropriate law enforcement agencies, regulators, or other appropriate third parties to help with the investigation and prosecution of illegal conduct by providing network and systems information related to alleged violations of this Policy.

7 – Reporting Violations

If you become aware of any violation of this Policy involving your accounts, your Authorized Users, or your website(s), you will notify us promptly and provide reasonable assistance in our effort to stop or remedy the violation.

Contact Us

Remora, Inc.
3236 Beach Blvd.
Jacksonville, FL 32207

support@remora.com

1.904.770.4395

1.800.565.4792