worthy of
endorsement
Worthy of Endorsement
Since 2007, Christian Jorn and Remora have been building and honorably servicing cutting-edge car dealer websites for extraordinary operators that demand more than their fair share. Over the decades, we have integrated with nearly every service provider in the industry. Many of the vendors that sell technology products to dealers are either selling vaporware or are entirely unethical in their business practices, or both.
Rather than call out the bad actors, we’ve developed this page to encourage dealers to consider these service providers as we have found them to provide a significant advantage in the marketplace and we consider them to be honorable businesses that are a pleasure to work with. Remora strongly endorses every company on this page, and any dealer that desires an optimal tech stack should consider including these companies as part of their overall strategy.
Industry Expertise
NCM Associates, established in 1947, is a 100% employee-owned company renowned for its pioneering role in the automotive industry, particularly in-dealership training, software solutions, and consulting services. They are celebrated for creating the 20 Group concept, which facilitates peer learning among non-competing businesses, fostering an environment where data-driven discussions lead to operational improvements and accountability.
NCM's services include detailed financial benchmarking, customized dealership consultations, and a wide array of training programs through the NCM Institute, which focuses on enhancing management skills, sales techniques, and operational efficiencies. This holistic approach ensures that NCM remains at the forefront of industry best practices, helping dealers adapt, thrive, and prepare for economic fluctuations.
Accessibility Leader
We work with UserWay to deliver the tools that blind, under-sighted, dyslexic and highly distractable shoppers need to successfully navigate the web. UserWay is known for web accessibility widget, which aims to enhance website usability for all users, particularly those with disabilities. Our integration with UserWay aids in compliance with various accessibility standards like WCAG, ADA, and Section 508. The widget automatically identifies and corrects code errors, ensuring that websites are more navigable for shoppers using assistive technologies or those who require specific accessibility features.
UserWay's approach focuses on making digital content more inclusive and helps businesses mitigate risks associated with accessibility lawsuits by improving overall compliance. UserWay makes frequent updates and delivers responsive customer support. We highly recommend UserWay if you are interested in actually servicing the needs of disabled computer users rather than just compliance. UserWay is focused on solving the actual problems for disabled shoppers and is the clear leader in the field of accessibility.
Customer Communication
For chat and texting, we like Kenect. They provide a texting-first platform designed to enhance customer communication, manage their reputation, and drive overall business growth. Dealerships can use Kenect to text customers for appointments, service reminders, and sales follow-ups. They feature an AI-powered platform that encourages positive reviews and manages responses to customer feedback in an effort to increase dealership ratings and visibility.
By adding a 'Text Us' button on websites, we can increase your lead generation, and their platform supports collecting payments via text which streamlines your transactions. Kenect is a comprehensive tool for dealerships looking to leverage texting for better customer engagement and improved operational efficiency.
Communication Intelligence
CallRevu is a pioneering platform in communication intelligence that is designed to optimize operations through advanced telephony and AI-driven analytics. CallRevu's system monitors, records, and analyzes every call to provide real-time alerts and insights that help dealers enhance customer satisfaction and retention. Their technology includes features like agent voice ID, AI insights for performance optimization, and integrates seamlessly with CRMs to create a holistic view of customer interactions.
Using deep analytics and real-time tracking, CallRevu automatically identifies training needs for staff and aids in saving deals. The platform's acquisition of TotalCX in 2024 enhanced its offerings with advanced call management and hosted telephony solutions. CallRevu has set the industry standard for customer service, and they are successfully leveraging AI to deliver actionable intelligence that dealers can use to streamline their operations.
AI-Powered CRM
Let’s face it, the business of a dealership is the business of a managed pipeline. DriveCentric delivers a cutting-edge approach by gracefully integrating artificial intelligence (AI) with traditional Customer Relationship Management (CRM) processes. DriveCentric is a trusted leader in providing innovative software solutions and the Drive Centric platform offers critical tools that automate and personalize marketing efforts, customer engagement, and sales processes.
By allowing AI to handle the more mundane marketing tasks, DriveCentric frees up your staff to focus on higher-value activities, like direct customer interactions and conversations, thereby optimizing your time and resources.
Reputation Management
Reputation Sensei is a digital marketing agency specializing in reputation management, particularly for automotive dealerships. The company's mission revolves around enhancing businesses' online reputations to drive customer loyalty, trust, and revenue.
They offer on-site training for dealership staff and are focused on creating exceptional customer experiences that lead to positive reviews and tangible testimonials. This approach aims to improve a dealership's online presence and also positions satisfied customers as a valuable marketing asset through video testimonials and strategic digital advertising.
Comprehensive Marketing Solutions
We’ve worked in partnership with Action for many years and have yet to see them lose a client. They customize your campaigns and manage your TV, Internet, direct mail, social media, graphic design, special events, and public relations all under one roof. From our experience, Action gets results. They have a unique pricing model that puts their skin in the game.
They actually pay for your advertising, and you pay them based on results. We don’t know the details, but we do like that they include exclusivity and that they are never competing against themselves. Whatever they are doing it’s working great, and their customers love them. We highly recommend Action if you are looking for a comprehensive advertising, branding, and marketing solution that works with you and for you.
Automated Photography Solutions
Dealermade Photo Studios specializes in providing high-quality, automated photography solutions for car dealerships. Their technology streamlines the process of capturing vehicle images with the Carousel Photo Studio. Dealermade offers both manual and fully automated multi-camera systems designed to fit seamlessly into various operational scales, from individual dealerships to large dealer groups.
These systems not only automate the photography process but also enhance the quality of images through AI-assisted cropping and post-production, ensuring that vehicles are presented authentically and attractively online. This approach increases engagement with potential buyers and supports higher conversion rates due to the interactive and high-quality media they are producing. Dealermade's mission is to simplify and improve the marketing process for dealerships and they are a trend-setter for customer-centric visual marketing strategies.
Data-Driven Marketing
Hippo Media Group represents a unique blend of business consultancy and media services. This company prides itself on leveraging data and analytics over gut instincts, aiming to transform how dealerships approach their marketing and media strategy. Their services encompass content creation, digital marketing, and traditional marketing with a commitment to personalized service yet backed by the resources of a larger agency.
BDC Consulting & Outsourcing
Whether you are looking to outsource your BDC or enhance your in-house efforts, BDC Angels is worth a look. With over thirty years of combined experience, BDC Angels offers tailored solutions that range from BDC consulting and training, to outsourcing a portion of or even your entire BDC function. Their approach emphasizes customization, ensuring that your unique needs are heard and met whether it's for sales or service departments. They provide unique strategies that maximize your results and improve customer satisfaction.
Creative Digital Marketing Tools
AET is best understood as the Canva for automotive. We use AET’s tool set to build customized digital graphics and support our dealers’ creative needs. Since working with AET we have been able to streamline our support and improve our ticket completion times. AET is a great solution for dealers that want to bring their creative process in-house and for creative agencies serving automotive that want to streamline their workflow.
AET Marketing Suite is designed to empower dealerships with tools that simplify and enhance digital creative. Their suite of tools streamlines both the creation and deployment of ads across social platforms like Meta, Instagram, and Snapchat, allowing for rapid campaign management without the need for extensive technical knowledge or media fees. They complement these features by facilitating the advertisement of current in-stock inventory directly from feeds to social media, enabling dealers to launch targeted ads quickly.
Vehicle Service Contracts
Connex VSC specializes in vehicle service contracts (VSCs) that are designed to provide comprehensive coverage for automotive repairs beyond standard warranties. The company offers seamless solutions for both customers and dealers that emphasize ease of access through their always online platform. They offer various coverage levels like Elite and Premier, alongside additional products such as identity theft protection.
Connex VSC has a great reputation for reliability and customer satisfaction, and they have shown a strong commitment to enhancing the overall vehicle ownership experience.
Integrated Marketing
Stream Companies is an integrated advertising and marketing agency with over 20 years of experience, specializing in digital marketing, advertising, and sales acceleration across various industries. They pride themselves on being a full-service agency that leverages technology and data-driven insights to enhance client engagement and brand recognition.
Stream focuses on creating a personalized customer experience and they offer a range of services and creative strategies that aim to streamline the advertising processes for their clients. Their approach integrates various marketing strategies to maximize the impact of advertising spend, reflecting their commitment to doing the ordinary extraordinarily well.
Digital Retailing
Remora doesn’t recommend digital retailing because we believe the entire concept is fundamentally flawed. Rather we suggest our clients use our fast and friction-free calculate-your-payment tool which serves a similar purpose while making more leads and starting more conversations. That being said, if you are already sold on digital retailing, CarNow is clearly the best at it. CarNow's live chat feature is well-designed and aims to provide a more personalized and interactive experience. Their real-time messaging tool allows customers to connect directly with dealership staff and facilitates immediate responses.
The integration of CarNow's live chat into your dealership website is part of a broader strategy to transform traditional automotive retail into a more digital, customer-centric model. This approach streamlines the buying process and aims to increase customer satisfaction and loyalty by offering instant, tailored interactions.