Every extra script adds work for the shopper's browser, and it can interact with the rest of your website. We weigh third-party tools as part of the shopping experience. Your RBP score measures your site's speed with Google PageSpeed Insights every day.
Cost and benefit
A useful tool can carry a measurable speed cost and still be worth keeping. It's important to weigh what it does against what it costs.
Code that fails our security review is never published. If code is secure but slows the site, we will publish it and report the impact. You decide whether the service is worth it.
Tag managers and chat tools
Multiple tag managers hide the scripts and add overhead of their own. We run one managed container so that we can review third-party changes together, and will help you remove legacy containers for services they no longer use.
We recommend our native website tools over chat for starting conversations with shoppers. If a third-party tool serves another need, such as service or parts payments, we support an approved integration and keep its impact low.
Bring a speed concern to us with the page and what you saw. We will investigate the website and integrations, explain the tradeoff, and work with the provider on a fix where one is needed.