Your team and authorized agencies can make changes themselves in our management portal, ask us to make them, or mix the two.
Working in the portal
Pages, banners, promotions, forms, and other website content can all be managed in the portal. Your dealership decides which people get access and to which websites, and each role can view or edit specific features. An authorized representative can request DNS changes, and authorized users can be given DNS access directly.
You never have to work out an unfamiliar setting alone. Upload a banner yourself, for example, and ask us to place it on the right inventory and vehicle pages.
What our Success Team covers
Our Success Team handles custom graphics, pages, coupons, pricing strategy updates, specials, and incentives. Many changes that seem to need programming are already built into the platform. We provide Today/Next Day Support.
Success Team hours
Our Success Team's hours are typically 9 a.m. to 6 p.m. Eastern, Monday through Friday. Emergency support is available around the clock. Most clients and agencies email support@remora.com with the relevant materials, and we take requests by phone.