Knowledge BaseSupport, Access and ServiceThe service relationship

What do we own, and what can we take with us if service ends?

You own your data, your shoppers' data, the content you supply, and your domain. Remora owns the software, designs, and work we create to run your website.

Your materials and our technology

We use your content and data to run your website, support you, and keep the platform secure. Reports like the VIN Report are ours, and the data in them is yours.

Your domain is separate from the website. Your dealership owns it and handles its renewal.

If service ends

Your portal access ends with the service, and the software stays with us. Ask for your data export within 30 days after service ends, and we will send it in a standard format your new provider can use.

Sources

Remora Terms of Service

Remora's Method

Remora Data Processing Addendum