Knowledge BaseSupport, Access and ServiceChanges and access

What information helps Remora resolve a website request quickly?

Email support@remora.com with the request and the materials needed to complete it, or call us to explain. Most dealership and agency requests arrive by email with attachments.

Identifying what to change

Name the website and page. For an inventory question, include the stock number and we can find the vehicle right away.

For a banner or page change, send the artwork or content and say where it belongs: inventory results, vehicle details, or both. If you need versions for another channel, say so!

Describing the problem

Describe what you or the shopper were trying to do and what you expected to happen. The more precisely you name the issue, the faster we can resolve the real problem.

Sources

Remora Terms of Service